FAQs

Patients are seen Monday through Friday via telehealth or in-person at our offices in Saratoga Springs, NY.

Our office hours are by appointment only. We are typically available Monday through Thursday 9-3:30pm. If we don't answer when you call, leave a message and we will get back to you ASAP!

Please use our online appointment request form (button at the top of the page). Please be as detailed as possible in the following questionnaire. These answers will help us guide you to the best possible provider for your situation.

You can also call us at (518) 855-1984 to speak with our supportive staff.

As part of our intake process we will make an inquiry to your insurance company so you can understand your coverage with our providers

Our providers are currently credentialed with:

• MVP Health Care
• Highmark Blue Shield of NE NY (HealthNow
• Excellus BlueCross BlueShield
• CDPHP
• BCBS

If you are out of network with our providers, we can assist you with billing your insurance company and provide you with a superbill

Please note we are unable to take Medicaid patients at this time.

We offer payment plans and a sliding scale for qualified candidates. Please call (518) 855-1984 to find out how we can help!

We do have providers that accept patients on a cash basis.

Our MD fee schedule:

• Initial appointments (50-90 minutes) $500.00
• Follow-up appointments (20 minutes) $250.00

Our PMHNP (Psychiatric Mental Health Nurse Practitioner) fee:

• Initial appointments (50-90 minutes) $350.00
• Follow-up appointments (20 minutes) $175.00

We offer financial assistance for qualified families. Please contact our office for an application.

Prescriptions and refills for established patients of New York Child Psychiatry are routinely issued during our regular office hours with 72 hours notice . You can make your request through the patient portal or by calling our office at (518) 855-1984.

Refills are generally not issued during the weekends or holidays, as the doctors may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.

We are unable to refill requests sent directly to pharmacies.

If you have an emergency:

• Call 911
• Go to the closest emergency room
• Call 988  Callers will be routed to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline).
• Northern River's Mobile Crisis Unit (518)292.5499 which serve the following areas: Albany County (child and adolescent services only), Rensselaer County, Saratoga County, Schenectady County, Warren County, Washington County.

We will provide you with a customized Google Link that is specific to you and your provider. 

Please keep that link as it will not change and will be yours for the duration of your treatment with NYCP. (We will also keep a copy of it, just in case you lose it). 

Multiple people, of your choice can use the link. For example if mom is at work, and dad and patient are home for the virtual appointment,  you can all use the same link from different locations to gain access to the appointment. 

Please pay your copay through the Valant portal and then log into your Google Meeting room.

Please be sure to be in your Google Meeting room five to ten minutes prior to your appointment. 

If you have any technical difficulties please contact the office within 5 minutes of the start time of your meeting time to avoid a cancellation.

We are happy to assist you!

Please be sure to be in your Google Meeting room five to ten minutes prior to your appointment. 

If you have any technical difficulties please contact the office within 5 minutes of the start time of your meeting time. 

We are happy to assist you!

Simply paste the link that was emailed to you into the browser of your choice. 

From there, you will be placed into a virtual waiting room until your provider logs in. 

If you have any technical difficulties please contact the office within 5 minutes of the start time of your meeting time to avoid a cancellation.

We are happy to help.

Our support line is available Monday thru Thursday from 9am-8pm and Friday 9am-6pm.

• You can send us an inquiry here
• Call us on our Patient Support Line: (980) 342-2090
• Update your insurance here
• or Fax your information/inquiry: (727) 800-2333

On November 2, 2022 NYCP's Patient Portal will become MYIO. MYIO will be available to you as a mobile app and via desktop or mobile browser. The new interface will improve on existing patient portal functionality but will offer a new modern look and feel! Google App Store or Iphone 

For current patients of NYCP: if you have an existing patient portal username and password, your existing login will work with the new portal!

For new patients of NYCP: If you haven’t met with your provider yet, MYIO will help you onboard with your provider and prepare you for your first session. We’ll make it easy for you to get all the information you need to start your provider relationship online, so you don’t have to fill out paperwork in the office when you arrive.

MYIO helps you stay connected to your care team. Within the portal, you can:

• Complete Assessments
• Communicate with your practice or provider
• Make payments, or change your payment method
• Update insurance details
• Start a telehealth session
• View your appointments or request a new one!

We care about your security. The MYIO app and web browser are HIPAA-compliant and backed by market-leading secure cloud infrastructure.

It is a person's ability to regulate:

• Emotional control
• Self control: Stop & think... "Is this a good idea?"
• Task initiation: Ones ability to start and finish a task (homework, dishes, laundry) without procrastinating.
• Working memory: The ability to hold information in the memory to complete an immediate task. "Wait, what was I doing again?"
• Oneself
• Flexibility: the flexibility to adapt to a change within the environment by modifying plans or strategies.
• Organization: develop & use systems to track information or materials.
• Planning & time management: create steps to reach a goal.

The above skills are in a constant state of growth throughout childhood & adolescence. Depression, ADHD, Schizophrenia, trauma, and other mental health afflictions will affect executive function skills.

Possibly! There are all sorts of mental health professionals to help your child manage their mental health: Therapist, Psychiatrist, Psychologist.  Many collaborate together for the benefit of your child.

Should I see a Psychiatrist or Psychiatric Nurse Practitioner?

• Of those listed, they are the only mental health professionals who can prescribe medication. A lot of education and training is required to prescribe medication safely, and therefore child psychiatrists are in very high demand.
• Their approaches may vary – some might be very holistic (diet, exercise, etc.) in their approach while others may be more focused on finding the right medication.
• While some do provide supportive therapy (we do at NYCP), in most cases your child will need another, therapist or psychologist, for weekly therapy in addition.
• An evaluation is based on the child's history, interviews and screen tools for proper diagnosis.
• We can diagnose ADHD, depression, anxiety, problems related to hearing or seeing things others cannot, stuck thought patterns, etc.

Or a psychologist if:

• Your child might have a condition that affects his learning or neurology, such as ADHD, a learning disorder, or autism spectrum disorder. Psychologists are able to conduct many tests that others do not.
• Your child needs support to manage emotional or behavior problems
• You would like a more detailed diagnosis for your child, and a full picture of all the factors that might influence your child’s mental health
• One of your goals for therapy is to determine what changes your school can make to better support your child.
• Need a diagnosis... Psychologists can diagnose as well.

A Therapist may be the right choice for your child if you are looking for:

• Emotional support for your child or someone to talk to about their feelings
• how to develop coping strategies for anxiety, depression, anger, or big life changes
• Determining how to improve relationships (within the family or outside) & improve challenging behaviors
• You’re not looking for help medication management